BASKET CODE WELCOME5

The WELCOME5 ​​shopping cart code is only intended for new customers (account that has never placed an order on the e-shop). A -5% discount will be applied to the entire basket thanks to this code.
This offer cannot be combined with any current offer.

I- APPLICATION OF THE GENERAL CONDITIONS OF SALE

These general conditions of sale (the "Conditions") apply to all orders placed on the site www.lovarth.com (the "Site") by any user (the "Customer"). Their main purpose is to inform the Customer about the procedures for placing an order online, delivery of the products covered by his order and the conditions for returning and refunding the products ordered.

These conditions are applicable without restriction or reservation to all products offered for sale on the Site. Any order for one or more products on the Site implies consultation and unreserved acceptance by the Customer of these Conditions and the applicable prices.
These conditions prevail over any other document.

Madame Valérie Leclercq (Lovarth) reserves the right to modify these conditions at any time. Such modifications will be effective as soon as they are visible on the Site. Your continued use of the Site after such changes will constitute your acceptance of the new terms and conditions. It is therefore important to regularly consult the conditions in order to know the latest updates. If you do not accept these changes, please stop using the Site immediately.

The conditions applicable to any order are those in force at the time of the order.

Any buyer on the Site is deemed to have read and accepted these conditions in their entirety before validating their order.

II- SITE AND SITE ACCESSIBILITY

www.lovarth.com is an e-commerce site that belongs to the company Valérie Leclercq, whose head office is located at 11 rue du Vallon, 59320 Ennetières en Weppes, registered with the chamber of trades and crafts under siret number 84149801700018 (the " Company").

The Site is published by Valérie Leclercq and hosted by Shopify (the "Editor"), whose contact details appear on the Site, under the "Legal Notices" section.

III- AVAILABILITY OF PRODUCTS

You can buy our products within the limits of available stocks, and the offers remain valid as long as they are visible on the Site. We reserve the right, at any time, to withdraw any product for sale on the Site.

In the case of a product unavailability after validation of your order, we will inform you by email quickly. We will then refund this item.

IV- PRODUCTS

The products sold by the site are identified by one or more photos, by a descriptive text in French and a price including tax in euros.
The photographs taken for the Site are intended to be as faithful as possible to the products sold. However, we cannot ensure a perfect similarity between the photos and the articles because the colors rendered may vary from one computer to another. The photographs are contractual.

The products remain the property of the Site until full payment of the price.

V- PRICE

The prices of the products are indicated in euros all taxes included.

The Company reserves the right to modify the prices of the products sold on the Site at any time and without notice. The price of the products sold on the Site applicable to the Customer's order is that appearing on the Site at the time of validation and payment of the order by the Customer.
The price of the products sold on the Site does not include the shipping costs of the products in the order, which will be indicated to the Customer at the latest when paying for the order. Shipping costs vary depending on the delivery address.

For all orders placed outside the European Union, the price paid is exclusive of tax.

VI- TERMS OF ORDER

1- Prerequisites

To be able to place an order for products on the Site, the Customer is informed that he must:

• Be at least 18 years old;

• Be legally capable of purchasing the products ordered;

• Be the holder of the credit card used to pay for the order or, failing that, be duly authorized to use it to pay for the order.

The Customer guarantees the Company that he fulfills all of these conditions and that the bank account associated with the means of payment used within the Site to pay for his order is sufficiently supplied to meet his obligation to purchase.

For all orders placed outside the European Union, the price paid is exclusive of tax and customs charges will be added upon receipt of this order in the country of dispatch.

2- Order process

The Customer can select as many Products as he wishes which will be added to the basket (the "Basket"). The Basket summarizes the Products chosen by the Customer as well as the related prices. The Customer may freely modify the Basket before validating his Order. The validation is proof of the validation by the Customer of the entire order and the payment of the sums due in execution of the said order, as well as the full and unreserved acceptance of the entirety of these Conditions and of the quotation relating to the order.

A confirmation email will be sent to the Customer following the validation of his order. To this end, the Customer formally accepts the use of the mail
electronically for confirmation of the content of his Order and to receive his invoice electronically, directly from his Customer Account on www.lovarth.com. All the data provided by the customer throughout the placing of the order and the confirmation by the Company of the registration of the order will be worth proof of the transaction.

The order is not final until full payment of the price of the order by the Customer.

The Customer formally accepts that once an order has been placed, it will not be possible to cancel it. However, it will be possible for him to return it after receipt to request a refund, according to the return conditions mentioned later in the Conditions.

VII- PAYMENT

Any order placed on the Site must be paid for at the time of the order. The execution of the order only occurs after full payment by the Customer of the amount of his order.

Payments are made online using a secure online payment system. Orders can be paid by credit card or via PayPal.
The Company works with the Shopify bank payment solution which uses the latest and most reliable security systems. Shophify and PayPal encrypt this data using the SSL protocol to ensure the security of this data.


The execution of the order will be carried out after agreement of the bank payment center. If the latter agrees, the account will be immediately debited and the order validated. In case of refusal the order will be cancelled.

Receipt of the confirmation email from the Company confirms the handling of the order. An invoice will then be available directly from the Customer Account on www.lovarth.com

The date of validation of the order corresponds to the date of payment by credit card online.

VIII- DELIVERY

Deliveries are made in Metropolitan France as well as internationally, according to the list of countries mentioned a little further below.
Items in stock will be dispatched within 2 to 5 days* after the registration of your order.

*For woven wristbands, please allow a few extra days as most wristbands are made to order.

The products are delivered at the Customer's expense, to their home or to the address indicated by the Customer during the ordering process. It is the Customer's responsibility to verify the accuracy of the information given when ordering.
However, delivery may be delayed for reasons beyond our control.

Shipping cost :
> France (letter followed): 4.90 euros
(free delivery from 100€)
> Europe (Germany, Austria, Denmark, Spain, Finland, Ireland, Italy, Norway, Netherlands, Poland, Portugal, Sweden, Switzerland, Czechia): 7 euros
> Rest of the world (Australia, Canada, South Korea, United Arab Emirates, United States, Japan, Hong Kong, Israel, Malaysia, New Zealand, United Kingdom, Singapore): 10 euros

The Customer is informed that the delivery of the products is carried out by a third-party carrier and therefore authorizes the Company to transmit his personal data to the said transport company in order to allow the latter to send his Order to the delivery address provided. he will have informed when placing the order.

The Customer is informed that it is up to him to provide exactly all the details necessary for the proper delivery of his order and the perfect delivery of the products ordered (access code, access specification such as the building or the floor for example ).

We decline all responsibility in the event of loss, theft, deterioration or delay in delivery due to errors or disruptions attributable to the carriers.

For all orders placed outside the European Union, the price paid is exclusive of tax and customs charges will be added upon receipt of this order in the country of dispatch.

IX- RIGHT OF WITHDRAWAL

In accordance with the provisions of article L121-21 of the Consumer Code "the consumer has a period of fifteen (15) days to exercise his right of withdrawal from a contract concluded at a distance" and this without having to justify grounds or to pay penalties.

A. Deadline and formality

This period begins to run from the day of delivery to the Customer of the product(s) covered by his order. In the case of an order for several products delivered separately, the period runs from the receipt of the last product. The Customer exercises his right of withdrawal before the end of the thirty (30) day period, without having to justify his decision by any unambiguous statement expressing his desire to withdraw in accordance with the document present in his package, which details the procedure. to follow for the return of the products delivered with each order.

Return address :
LOVARTH
11 STREET OF THE VALLON
59320 ENNETIERES EN WEPPES

B. Refund

The Customer has a period of fifteen (15) days, from the date of receipt of his order, to return the Products ordered, without justification or penalty. For any return under the right of withdrawal, the procedure below must be fully respected:

If the customer exceeds the period of fifteen (15) days, from the date of receipt of his order, to return the products ordered. 10% of the amount of each returned item will be deducted from the refunded value.
The customer is advised to attach to his package the return form previously completed and printed using the return form accessible from the customer area - "My Orders" section.

All products returned by the Customer must not have been worn, damaged or soiled by the Customer. They must be returned in their original packaging to the return address mentioned above. Subject to the conditions mentioned above, the reimbursement of products linked to the right of withdrawal will be made within fourteen (14) working days from the date of return of the Products by the Customer. The latter will make the refund using the same means of payment as that used by the Customer when paying for his order.
Return postage costs are not refunded.

X- GUARANTEES
Satisfied or refunded

We undertake to reimburse you for your jewel if it has not been worn or damaged.

Warranty conditions

The warranty is one month from the date of receipt of the jewel.

The warranty only covers a manufacturing defect. Any damage resulting from misuse cannot be covered by Lovarth. The warranty does not cover damage caused by misuse, accident or negligence, nor normal wear and tear of the jewellery.

Natural stones are not guaranteed in case of breakage. The repair of a jewel that is no longer under warranty is the responsibility of the customer and will be subject to an estimate.

All jewelry must be returned in its original packaging by post. Lovarth declines all responsibility for damage, loss or theft during transport. We advise you to track your package.

Please note that repair times are 2 to 3 weeks.

Warranty claim request

For any after-sales service request, we invite you to send an email to contact@lovarth.com .

We ask you to specify your order number and to indicate the problem encountered on the jewel and to attach one or more photos showing precisely the defect. Your request will be processed as soon as possible and we will give you the procedure to follow.

If it is determined that there is a defect in material or workmanship, replacement or repair options will be defined (depending on the availability of spare parts and the possibility of performing the repair).

If it is determined that the damage is not a defect in material or workmanship, the jewel may be repaired at your expense. A quote will be presented to you.

XI- PERSONAL DATA AND COOKIES

The user has a right to access, modify, rectify and delete data concerning him. To exercise this right, the Customer must send an email to contact@lovarth.com indicating in the subject of the email "Modification of personal data". The Customer can also modify his personal details from his customer area by identifying himself using his email address and password.
All the personal information we collect is strictly necessary for order processing, delivery and billing. The information in your account is therefore only used in the context of your commercial relationship with the Site. Any missing information will result in the automatic refusal of the order. Personal information collected on the Site is processed by the Company for customer relationship management and prospecting purposes. This information is only transmitted to companies that contribute to the management, execution and processing of orders.
In addition, the Company does not transmit any personal information to third parties for prospecting purposes, but may be required to disclose it to legally authorized bodies and authorities, insofar as disclosure is required or authorized by law, or when it will deem it necessary or appropriate to comply with the laws and other applicable texts, or to protect or defend its rights or those of its employees, customers or any other person.
Finally, your banking information is never in our possession. Transactions are fully processed through our Shopify payment platform or through PayPal.
If the Customer has previously accepted it, he may receive marketing emails (newsletters) from which he may unsubscribe by clicking on the unsubscribe link at the bottom of each email received.

All personal information is stored with the host of the Site, whose contact details appear on the Site under the heading “Legal Notices”.
Under no circumstances will the Company ask to confirm the details of the account or those of a bank card by email. If the Client receives an email purportedly sent by the Company requesting such information, he should not respond to it.
We strive to maintain appropriate security measures to protect your personal data. However, despite all the measures we put in place to protect fraudulent access, use or disclosure of this information, we cannot guarantee that
transmission of data over the Internet can be fully protected against access by unauthorized third parties. We cannot be held to
liable for any breach of security, unless such breach was caused by our negligence.
The Site uses cookies (login cookies) which only allow the storage of temporary data related to the current session such as the products you select or the time spent on the Site. This information collected is in no way nominative. Once disconnected from the Site, this information is stored for thirty (30) days before being permanently erased.
When arriving on the Site, the Customer is informed of the presence of these cookies. Continued navigation on the Site constitutes acceptance. However, the user has the possibility of opposing the use of these cookies by configuring his browser. However, access to certain services may require the prior acceptance of cookies by the user.

XII- INTELLECTUAL PROPERTY

All intellectual property rights of the Site and its contents belong exclusively to the Company. Any reproduction, use or partial or total modification of an element of the Site, in any form whatsoever, cannot be carried out without the express authorization of the Company, which reserves the right to take legal action under intellectual property.

The Customer is granted a limited license, including personal consultation and use of the Site, and excluding downloading or modifying its contents, in whole or in part, without express written consent from the Company. This license excludes any use of the Site for commercial or resale purposes, any recovery and use of product descriptions or prices, any derivative use of the Site or its contents, or any use of data mining tools, robots indexing or data gathering and extraction tools. It is prohibited to reproduce, duplicate, copy, sell, or in any other way exploit all or part of the Site for commercial purposes without express written authorization. The use of techniques to incorporate any trademarks, logos, proprietary information (including images, text, page layouts or forms) belonging to the Company without express written permission is prohibited. You may not use meta tags or any other "hidden text" utilizing the name or trademark without express written permission.

XIII- RESPONSIBILITY

Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, particularly with regard to technical performance, response times, connection times, queries or information transfers, the risks of cut, the risks of contamination by viruses circulating on the network and in general all the risks related to the use of the Internet network.

The Company can therefore in no way be held liable for any direct or indirect damage resulting from misuse or incident related to the use of the computer, Internet access, maintenance or malfunction. servers, the telephone line or any other technical connection, the Customer's connection to the Site being made under his full responsibility.

We strive to provide reliable content on the Site. However, and despite all our efforts, we cannot guarantee that the Site is free from inaccuracies or omissions and we cannot be held responsible for errors or omissions, for the lack of availability of information and services.

XIV- APPLICABLE JURISDICTION

The sale of products sold on the Site is subject to French law. The terms and conditions of sale, as well as the contractual relationship between the Customer and the Company are governed by French law. The parties consent to the jurisdiction of the competent courts for any action brought arising out of or relating to these conditions.

In the event of disputes, the customer should first contact the Company to obtain an amicable solution and in the absence of an agreement, the courts of common law will have sole jurisdiction.

XV- CONTACT

For any questions regarding online product orders, please contact us by email at: contact@lovarth.com or by telephone, Monday to Friday from 10 a.m. to 5 p.m., at +33 (0)6 22 08 39 08 . We will do our best to respond to you as soon as possible.